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Shipping & Returns

A. SHIPPING INFORMATION


SHIPPING COSTS IN THE COUNTRY:


We send your order customer-friendly with Deutsche Post AG.
For shipping within the mainland we charge a flat rate of 4.50 euros.
When shipping to German islands we charge an island surcharge
in the amount of 8.90 euros.
Deliveries within the German mainland are free of charge
from an order value of 30, - Euro (including VAT)
The delivery time is 3-5 days.


SHIPPING COSTS AUSTRIA:


We send your order customer-friendly with Deutsche Post AG as a package.
The shipping costs are flat rate 9.90 euros.
Deliveries to Austria are free shipping
from an order value of 60, - Euro (including VAT)
The delivery time is 3-5 days.


SHIPPING COSTS IN EUROPEAN COUNTRIES:


Zone 1 (EU):
Belgium
Denmark (except Faroe Islands, Greenland)
Finland (except Åland Islands)
France (except Dep. 96/97 / 98600-98999)
Ireland
Italy (except Livigno and Campione d'Italia)
Lichtenstein
Netherlands (except non-European areas)
Norway
Poland
Portugal
Sweden
Spain (except Canary Islands, Ceuta + Melilla)
Czech Republic
Cyprus / Republic (except northern part)

The shipping costs are flat 12,90 Euro.
Deliveries within the EU are free of charge
from an order value of 150, - Euro (including VAT)
The delivery time is 4-12 days.


SHIPPING COSTS IN SWITZERLAND:


The shipping costs are flat 13,50 Euro.
Deliveries to Switzerland are free of charge
from an order value of 130, - Euro (including VAT)
The delivery time is 3-7 days.

In the case of deliveries to countries outside the European Union (Switzerland, Liechtenstein), additional costs for customs duties, taxes and fees may apply in individual cases which can not be influenced by us and which we do not charge. For example, costs of transferring money by credit institutions (for example, transfer fees, exchange rate charges) or import duties or taxes (for example, customs duties). Further information can be found, for example, at http://ec.europa.eu/taxation_customs/home_de and on import VAT at http://auskunft.ezt-online.de/ezto/Welcome.do and especially for Switzerland at http: // xtares .admin.ch / tares / login / loginFormFiller.do.
When shipping to Switzerland, the German VAT will be charged. A refund of the VAT is not possible!


B. PAYMENT INFORMATION

 

I: NATIONAL SHIPMENTS.

 

For deliveries within Germany we offer the following payment options, unless otherwise stated in the respective product description:

1. Bank transfer

2. Cash on pickup

3. PayPal / PayPal Plus (credit card, direct debit)


II. INTERNATIONAL SHIPMENTS.

 

For deliveries abroad, we offer the following payment options, unless otherwise stated in the respective product description:

1. Bank transfer

2. Payment by PayPal / Credit Card PayPal Plus


III. DETAILED INFORMATION ABOUT THE SINGLE PAYMENT POSSIBILITIES.


1. Bank transfer

Simply transfer the invoice amount to our bank account stating the purpose of use. We will separately inform you of our bank details and the purpose of the transfer by e-mail as part of the order processing.

2. Cash on pickup

You pick up the goods yourself from us and pay locally in cash or by debit card. We will first inform you by email that the goods ordered by you are ready for collection. After receiving this email, you can collect the goods by appointment at the following address:

Aussichtsweg 40
76532 Baden-Baden
Baden-Wurttemberg

Germany

In this case, no shipping costs will be charged.


3. Payment by PayPal

With PayPal, payments can be made securely, quickly and for free via direct debit, bank transfer, credit card or from your PayPal credit card. For easy payment, you must register at www.paypal.com.


4. Credit Card PayPal Plus

When paying by credit card via PayPal PLUS * (Master Card, Visa or American Express), you will not need to be registered with PayPal to pay the invoice. The payment transaction will be processed by your credit card company at the request of PayPal and your card will be charged immediately upon confirmation of the money order and after your legitimacy as the legitimate cardholder. The card settlement is done by PayPal. With this payment method you will incur no further costs on our part or the payment service provider. (Terms of payments WITHOUT PayPal account).
* NO own PayPal account required!

5. Direct debit PayPal Plus

When paying by "direct debit" via PayPal PLUS * you will be forwarded encrypted after completing your order to an external site of the payment service provider PayPal. There you can simply enter your bank details. The collection is carried out by PayPal. With this payment method you will not
incur any additional costs on our part or on the part of the payment service provider, with the exception of exchange rate charges for other currencies in EUR. (Terms of payments WITHOUT PayPal account).
* NO own PayPal account required!
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