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Shipping & Returns

A. SHIPPING COSTS & DELIVERY


Shipping costs Germany:


Standard shipping with DHL / Post (we also deliver to Packstation or post office).
For shipping within the mainland we charge a flat rate of 4.50 €.
For shipping to German islands we charge an island surcharge.
in the amount of 8.90 €.
From an order value of 35,- Euro we deliver free of charge on the mainland.
The delivery time is 3-7 working days.
Pick up at the tea warehouse Baden-Baden
Shipping costs 0,00 €


Shipping costs abroud:


We ship your order with DHL as parcel.
The shipping costs for the following EU-countries are 13,80 €.
and from a commodity value starting from 35 euro still 9.95 €.
For other countries outside the EU the shipping costs depend on the weight of the order and the country of transport. With DHL's international shipment tracking, you can track the progress of your shipment online.

We kindly ask you to send us payments from abroad free of charge in advance.


EU-countries are:


Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Ireland, United Kingdom, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Tachechien, Hungary, Cyprus.


Non-EU-countries:


For countries outside the EU the shipping costs depend on the weight of the order and the country of transport. DHL's international shipment tracking allows you to track the progress of your shipment online.

Payments from abroad should be sent to us free of charge in advance.
For deliveries to countries outside the European Union, additional costs for customs duties, taxes and fees may be incurred in individual cases, which we cannot influence and which we do not charge. For example, costs of transferring money by credit institutions (for example, transfer fees, exchange rate charges) or import duties or taxes (for example, customs duties). Further information can be found, for example, at http://ec.europa.eu/taxation_customs/home_de and on import VAT at http://auskunft.ezt-online.de/ezto/Welcome.do and especially for Switzerland at http: // xtares .admin.ch / tares / login / loginFormFiller.do.
When shipping to Switzerland, the German VAT will be charged. A refund of the VAT is not possible!

Shipping:

We dispatch your order comfortably and uncomplicatedly with the package service DHL / German post office. Gladly also to Packstation or to a post office branch.
Within Germany you receive your order in 3 to 7 working days after the order or after receipt of payment with bank transfer / prepayment.
As soon as your parcel leaves our house, you will receive an e-mail with your tracking code. With this you can track the delivery online and if necessary change the delivery location or day. Please note that it can take up to 24 hours for DHL to activate shipment tracking.


B. PAYMENT INFORMATION

 

I: NATIONAL SHIPMENTS.

 

For deliveries within Germany we offer the following payment options, unless otherwise stated in the respective product description:

1. Bank transfer

2. Cash on pickup

3. PayPal / PayPal Plus (credit card, direct debit)


II. INTERNATIONAL SHIPMENTS.

 

For deliveries abroad, we offer the following payment options, unless otherwise stated in the respective product description:

1. Bank transfer

2. Payment by PayPal / Credit Card PayPal Plus


III. DETAILED INFORMATION ABOUT THE SINGLE PAYMENT POSSIBILITIES.


1. Bank transfer

Simply transfer the invoice amount to our bank account stating the purpose of use. We will separately inform you of our bank details and the purpose of the transfer by e-mail as part of the order processing.

2. Cash on pickup

You collect the goods yourself from us and pay in cash on site. We will first inform you by email that the goods you have ordered are ready for collection. After receipt of this email you can pick up the goods by appointment at the following address:

Aussichtsweg 40
76532 Baden-Baden
Baden-Wurttemberg

Germany

In this case, no shipping costs will be charged.


3. Payment by PayPal

With PayPal, payments can be made securely, quickly and for free via direct debit, bank transfer, credit card or from your PayPal credit card. For easy payment, you must register at www.paypal.com.


4. Credit Card PayPal Plus

When paying by credit card via PayPal PLUS * (Master Card, Visa or American Express), you will not need to be registered with PayPal to pay the invoice. The payment transaction will be processed by your credit card company at the request of PayPal and your card will be charged immediately upon confirmation of the money order and after your legitimacy as the legitimate cardholder. The card settlement is done by PayPal. With this payment method you will incur no further costs on our part or the payment service provider. (Terms of payments WITHOUT PayPal account).
* NO own PayPal account required!

5. Direct debit PayPal Plus

When paying by "direct debit" via PayPal PLUS * you will be forwarded encrypted after completing your order to an external site of the payment service provider PayPal. There you can simply enter your bank details. The collection is carried out by PayPal. With this payment method you will not
incur any additional costs on our part or on the part of the payment service provider, with the exception of exchange rate charges for other currencies in EUR. (Terms of payments WITHOUT PayPal account).
* NO own PayPal account required!
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